Everything you need to know about navigating the GigOrbit universe. Can’t find the answer you’re looking for? Contact our support team.
GigOrbit is a premium, AI-powered multi-vendor marketplace connecting top-tier freelancers, creators, and local service providers with buyers globally. We prioritize low commissions, high security, and seamless workflows.
You can update your profile, password, and communication preferences at any time by navigating to your Account Settings via the profile icon in the top right corner of the navigation bar.
You can request revisions directly through the order dashboard. If a seller completely fails to deliver the promised scope of work within the timeframe, our dispute resolution team will step in to issue a refund to your original payment method.
You can update your profile, password, and communication preferences at any time by navigating to your Account Settings via the profile icon in the top right corner of the navigation bar.
Absolutely. We encourage buyers to use the “Contact Seller” button on the gig page to discuss project scope, custom requirements, and deadlines before making a purchase.
Our Free tier features an industry-low 15% commission per order. As your business grows, you can upgrade to the Starter Pro (10%) or Business tier (7%) to keep more of your earnings and unlock advanced analytics.
Once a buyer approves your completed order, the funds are instantly credited to your seller dashboard. After our standard 5-day security clearance period, you can withdraw your funds directly to your linked bank account or Razorpay.
Upgrading to the Starter Pro or Business tier grants you Priority Search Placement and Featured Listing eligibility, placing your gigs at the top of the Explore page for maximum buyer visibility.
Yes. GigOrbit does not store your credit card information on our servers. All transactions are encrypted and processed entirely through our banking partners (Razorpay/PayPal) using bank-level, PCI-compliant security.
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No. Taking payments or communications off-platform violates our Terms of Service and voids your Escrow protection. To guarantee your safety and ensure you get paid or receive your work, always keep activity within the GigOrbit dashboard.